Bookings, cancellations and refunds

When you reserve a pass, you get a booking code and a QR code. The organiser confirms the booking and checks you in at the gate with that code. GarbaMate does not take any payment. You pay the organiser at the gate, or in the way the event page states (for example by UPI to the organiser).

You can cancel a booking up to the night it is for. If you have already paid the organiser, ask them for your money back.

If an organiser cancels a night or the whole event, your booking is cancelled and we tell you in the app. Refunds for anything you paid come from the organiser, under their policy.

Because the payment goes to the organiser, the organiser decides and pays refunds. Their contact details are on the event page. If an organiser does not respond, write to info@garbamate.fun and we will contact them. We can remove organisers who do not honour their own policy.

See the Terms of use for the rest of the rules, including how to raise a complaint with our Grievance Officer.